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Noticeboard

Important Information: Practice Merger

From 18th January 2018 patients previously registered with Kensington Partnership and Mughal Medical Centre will now be able to view and book online appointments at Kensington Street Health Centre, Lower Grange Medical Centre and Mughal Medical Centre.

Please check carefully at which site you are booking at an appointment and only book appointments that you are able to attend.

Kensington Partnership is merging with three other GP Practices, Woodroyd Medical Practice, Dr de Haar & Partners and Mughal Medical Centre, to create one new Practice based at four locations. The new practice will have about 19,000 patients compared to approximately 9,000 currently registered at Kensington Partnership. This will give us the benefit of stability and make us stronger as we face the future. This merger will put us in a much stronger position to recruit the best staff, as top quality doctors and nurses will be attracted to a larger practice with more resources and more influence.

For the first 6 to 12 months it is unlikely that patients will notice any changes, as we work behind the scenes to identify the best ways of doing things across the new practice. 

For more details please read our practice newsletter.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe Practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the General Data Protection Regulation (GDPR) and the Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient's consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available here or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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