Missed Appointments (DNAs)
Unfortunately for several reasons, each month there are numerous patients who do not attend their scheduled GP or Nurse appointment. This wastes a large amount of GP & Nurse time, but also prevents other patients from booking those appointments.
The practice will display how many appointments have been missed on a monthly basis, this will also show how much time clinical time has been wasted.
We ask all patients:
• To inform us if you cannot make the appointment.
• To contact the surgery if you are late rather than not attending, as the appointment can be cancelled or other arrangements may be able to be made.
• To keep appointments as much as possible.
• To inform the surgery of any issues, problems or complaints to enable them to be dealt with quickly.