From £18,500 a year pro rata, full time & part time roles available

Job Description:

  • Dealing with queries regarding services offered by the practice
  • Making telephone calls as requested
  • Arranging appointments for medicals & other non-routine appointments
  • Taking messages, recording them accurately in the patient record
  • Greeting & direction patients, checking their appointments
  • Handing out letters, completed forms & specimen bottles
  • Accepting requests for completion of forms, e.g. private health insurance claim forms (checking if a fee is payable and take payment if appropriate)
  • Accepting requests for medical examinations (taxi/adoption, etc), add to waiting list with correct contact details
  • Collecting fees for chargeable items
  • Generating computerised repeat prescriptions
  • Accepting deliveries & logging appropriately
  • Dealing with problems and queries from doctors, other staff members
  • Using the computer to enter patient information
  • Opening & securing the building
  • Ensuring patient signatures & ID on relevant forms
  • Sorting signed prescriptions
  • Disposing & recording of prescriptions failed to be collected
  • Demonstrate flexibility with regards to working in other areas/sites
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly
  • Advise patients of relevant charges for private services, accept payment and issue receipts if needed, keeping records up to date
  • Enter requests for home visits in system with relevant information
  • Action requests for ambulance transportation and entering details on the computer
  • Action requests for interpreters, booking as appropriate and entering details on the computer
  • Act as an interpreter if needed
  • Act as a chaperone if needed
  • Assisting in maintaining a tidy and safe work area free from hazards and report anything considered to be a health risk/hazard to reception coordinators or site manager

Please note our position require a 10:30am-6:30pm shift cover or part time with a 7:45am start.

1+ year of administrative experience required.

During your working day you will often be in possession of confidential/personal information. You must not disclose or discuss such information outside your place of work and information should only be shared on a need to know basis with approved bodies.

You should only access/read medical records if you are dealing with said patient

Failure to observe confidentiality will result in disciplinary action

Under the provision of the Data Protection Act and GDPR, it is the responsiblity of each member of staff to ensure all computerised personal information relating to patients and other staff members has access to is regarded as strictly confidential. Failure to adhere to this instruction will be regarded as serious misconduct and lead to disciplinary action.

Benefits: On-site parking, bonus scheme

Schedule: Mon-Fri, no weekend

Ability to commute/relocate to Bradford and potentially work across different sites.